What Can I Do if a Foundation Repair Company Defaults on Their Warranty Promise?
I bought a home with a newly repaired foundation (work done in 2008) and the house has been showing major cracking. We called the company that did the work in to check it out and they admitted that it IS foundation trouble but said its the fault of our gutters and that they are draining water wrong, which voids the warranty.
The only trouble is, they couldn’t produce anything that stated these limitations to the “lifetime warranty” and then just showed up at my house with a paper they “found” that DOES say the warranty is void if proper gutters are not installed – something they didn’t have until we threatened to pursue legal action.
They are a small company run by two brothers and one of their wives and they seem very slimy even though they have been in business for 16 years. It is hard to talk to them because only the woman speaks fluent English and she is very hostile. (I didn’t choose this company – the previous owner did)
So – what can I do? I was told you can file a claim with a company’s insurance because they are required to carry it but I don’t think they will honor a request to do so or disclose who their carrier is.