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I have a TV problem and after dealing with customer support, and all three tiers of technical support, they are fixed on not honoring my warranty.

I ran into this quote online, “True enough, but the fact remains that Vizio does not maintain a spare parts inventory for their panels. The 90 day return is just that, (obviously) no longer useful after 3 months. The one year warranty includes in home service, but any failure during the extension period means swapping for a refurb, with all the RMA/transport/shipping/delivery hassles and expenses that go along with it. Should anything fail beyond the extension, you’re still stuck with a $ 1200 ashtray/coffee table, while footing the bill for a new (probable tier 1) flat panel. This is not some far fetched scenario; there are (former) Vizio owners out there dealing with this dilemma.”

Have you had a problem with Vizio honoring their warranty? Or had repeated repeated attempts made to fix the same problem?

2 Thoughts on Vizio: Poor Customer Service? Problem honoring Warranty?
  1. Reply
    R T
    July 3, 2011 at 6:02 pm

    I understand your problem and you have my sympathy. This is one of the reasons that many of the top contributors on this board, including me, advise against Vizio, Olevia, Insignia, Durabrand and many other “off” and house brands. You are best to stick with an established leader, Sony, Samsung, Toshiba, Sharp, Pioneer, etc. You get what you pay for.

  2. Reply
    July 3, 2011 at 6:14 pm

    Sorry, to say that it’s like that on service support for off brand tvs like Vizio, Insignia, Element, Akai etc. Stay with name brand tv like Pioneer, Panasonic, Sumsang, Toshiba and Sony the have good service support. You get what you pay for. I have heard of similar problem from other people with Vizio. In todays economy some of the off brand manufacturer will not be around long.

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