I don’t even know what to put for this one. We moved, lost the books and I forgot all about it but it went to a collection agency and was reported. It’s my only derogatory mark. My address was never updated at the library so I never got a bill and they never stopped me when I took out more books with my son. Soooo….. How do I professionally explain what happened and how I’ll prevent it from happening again? I’m staring at a blank piece of paper here and I can’t find the words.