I literally called 3 times and 2 different numbers to ask about the APR reduction and SP CLI. They told me they dont even have a way to “transfer” me to the retentions department UNLESS they see that I’m eligible for an APR reduction. Since I’m currently at the best I can get, then they wont transfer me.
They also said that the retentions department doesn’t deal with the CLI’s but yet the 2 times I spoke to them in the past, they told me they do see SP CLI’s if they were available.
All 3 CSR’s told me in order to get a CLI that they would need to pull a HP of my credit to do it. It was like they had never even heard of a SP CLI.
This rewards mastercard has little use to me now anyways so I’m thinking it’s about time to sock drawer it or close it.