DavidEthix asked 3 years ago Hi everyone I have a question concerning how to handle this situation. A couple of years ago I had an account with Cablevision. I closed the account as I was moving. No balance left. But I was just made aware that the boxes/modem were never returned. This was about 2-3 years ago. I just recieved a letter from a collection agency. I am returning these boxes immediatley. Do I contact Cablevision? Do I contact the agency? As of this moment this is not on my credit report and I’d like to keep it that way. Any suggestions on how to handle this?