Creditor phonecall query?

Tips and Deals Forums Debt Management Debt Management Creditor phonecall query?

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      I was rung up by a collection agency regarding a debt that I’d left behind in another country. The person who rang me, gave me their license number but I don’t recall their name. They then transferred me to an account manager.

      They said I had been charged interest for a few years and now had a substancial debt and wanted to know If I would pay it in full. I told them I couldn’t and they proceeded to set up an agreement, followed by providine me a bank account number to pay money into.

      Nowhere did they say they would provide written information regarding the debt or details about the agreement. My question is, are they legally obliged to provide this information, in writing, before I make any payments towards this debt.

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