On March 14th 2009 my home burned. About half of the house was completely destroyed, and the other half was severely smoke and water damaged. The insurance co. started off by playing nice. They put us up in a rental house, got us rental furniture and housewares, and even got us a couple thousand dollars for incidentals.
But lately, the adjuster has become impossible to deal with. He takes days to return an e-mail, a week or more to return a phone call, and he is condescending. He gave us the contents forms to fill out to start processing our contents claim, then after about 20 hours of labor on my part to fill it all out, he sends me a 5pm on Friday email saying that it wasn’t done correctly and quoting sections of my policy. This A: doesn’t help me correct it and B: is a slap in the face considering all the work I have already put into it.
Should I get a public adjuster to deal with this? or maybe a lawyer? or just ride it out?
This is the problem; we went over it prior to my filling out the forms, and I completed the form exactly as instructed. The email he sent didn’t explain what was wrong, and this guy wont return a phone call.
I think, I will be visiting my agents office on Monday. I will demand another adjuster be assigned to my claim as this is just the most recent digg this adjuster has made. Between his not cooperating with the contractors, to his not returning phone calls and emails, to his less than professional attitude. I have had it with this guy.
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