I need to place credit freeze, but TransUnion is ignoring me completely – any suggestion?

I need to place credit freeze, but TransUnion is ignoring me completely – any suggestion?I need to place credit freeze, but TransUnion is ignoring me completely – any suggestion?
divanTarma asked 3 years ago

Due to the recent fraud, I placed credit freeze (or security freeze) for Equifax and Experian. Both went through just fine, but for TransUnion (TU), I am unable to do so.

 

I went to TU website (I already have an account with them) and tried to place the freeze, but was greeted with “We are unable to process your request at this time” error. The error page gave me the option to do the freeze by phone or mail.

 

I called the number (888)909-8872 but got the same error – unable to place freeze. So I sent a letter based on the address presented above. I sent it USPS Certified Mail with Return Receipt.

 

I got the return receipt almost a month ago but I received no reply from TU. I don’t know if the freeze has been placed or not (EQ and EX sent me a letter). I tried to call TU, but got into recording machine and… same error like before – unable to place freeze.

 

I don’t know what else to do. Anyone can assist?

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